Shipping and Returns
Shipping Policy
Delivery Regions
We deliver to countries within Canada. For deliveries outside Canada, please contact us at [email protected] to make arrangements. All orders ship from our facilities in Toronto, Canada.
Processing Time
Orders are processed within 2-5 business days after payment confirmation (excluding weekends and holidays).
Shipping Methods
We offer standard shipping with delivery times depending on the destination. Expedited shipping may be available for select items. Special arrangements may be required for large objects.
Shipping Rates
Shipping rates are based on the weight, dimensions, and destination of your order. Costs are displayed at checkout prior to payment.
Delivery Estimates
Estimated delivery times will be shown at checkout. Please note that delivery times are approximate and may vary due to carrier delays or other unforeseen factors.
Returns Policy
Return Eligibility
Returns are accepted within 14 days of delivery. Items must be unused, in their original condition, and in the original packaging.
How to Return
To initiate a return, contact us at [email protected] with your order details. Approved returns will receive step-by-step instructions.
Return Shipping
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect. We recommend using a trackable shipping service and purchasing shipping insurance.
Refunds
Refunds will be processed to your original payment method within 5-7 business days after receiving and inspecting the returned item. Shipping fees are non-refundable, and a restocking fee may apply.
Contact Us
For any questions regarding shipping or returns, contact us at [email protected]. We’re here to help ensure a smooth shopping experience.
